Return & Exchange Policy
At Taj Store, we strive to ensure your satisfaction with every purchase. Please read our Return & Exchange policy carefully to understand the guidelines and procedures for returning or exchanging items.
Eligibility
To be eligible for a return or exchange, the following conditions must be met:
1. The item must be unused and in the same condition as when you received it.
2. It must be in its original packaging.
3. The request for return or exchange must be made within 3 days of receiving your order.
Please note that stitched dresses cannot be returned or exchanged.
Returns
To initiate a return, kindly courier the product back to our designated shipping address mentioned below. Ensure to include a receipt or proof of purchase with the returned item.
Once we receive your return, our team will inspect the item. We will notify you via email or message regarding the status of your return and whether it has been approved or rejected.
If your return is approved, we will process your refund and credit the amount to your specified account within a certain timeframe.
Exchanges
We accept exchanges for dresses and colors. If you wish to exchange an item for the same or a different product, please contact us via email at Contact@tajstore.pk or call us at +92 333 2024964. After initiating the exchange request, please send the item to the shipping address mentioned below.
Shipping Returns
To return your product, please courier it to:
Name: Taj Fabrics
Contact: +92 333 2024964
Address: M99 – Iqbal Cloth Market M. A. Jinnah Road – Karachi
Email: Contact@tajstore.pk
Please note that you will be responsible for the shipping costs associated with returning the item, and these costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee the receipt of returned items.
The time it takes for the exchanged product to reach you may vary depending on your location.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account first. Then, contact your credit card company, as it may take some time for the refund to be officially posted. If you still haven't received your refund, please email us at Contact@tajstore.pk or call us at +92 333 2024964.
Ready To Wear Items
Please note that only un-stitched items are eligible for refunds or exchanges. Stitched or ready-to-wear items cannot be refunded or exchanged.
Need Help?
If you have any questions or need further assistance regarding refunds and returns, please email us at Contact@tajstore.pk or call us at +92 333 2024964. Our dedicated customer support team will be glad to assist you.